Return and Refund Policy of ByLaurella
At ByLaurella, we are committed to providing our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased on sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. ByLaurella does not reimburse return shipping fees and is not responsible for any costs incurred during the return process.
Return Notification Deadline
Returns must be notified within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@bylaurella.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure proper handling of your request.
Conclusion
ByLaurella strives to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are processed efficiently and fairly. For any questions or concerns, please contact our customer service at info@bylaurella.com